For Indian software companies, which are recovering from the global economic slowdown, the next big worry could be customers eating the best portion of their lunch. Increasingly, multinational clients are saying they are okay to outsource bread-and-butter work but not the jam and cream.
What this means is that the country's biggest software firms are facing the threat of losing high-value projects to customers who are setting up inhouse centres in India to ensure they keep tabs on critical work involving the latest technologies.
For example, later this year, Lowe's —the second-biggest US home improvement chain with $53 billion (Rs 3.2 lakh crore) in annual revenue —will shift high-end analytics and ecommerce projects from companies including Cognizant, Wipro and Infosys to a new centre in Bangalore.
Lowe's move, which spends over $1 billion annually on IT, reflects a growing trend of customers shifting their most important work to their own centres, leaving chores such as maintenance to Indian service providers.
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What this means is that the country's biggest software firms are facing the threat of losing high-value projects to customers who are setting up inhouse centres in India to ensure they keep tabs on critical work involving the latest technologies.
For example, later this year, Lowe's —the second-biggest US home improvement chain with $53 billion (Rs 3.2 lakh crore) in annual revenue —will shift high-end analytics and ecommerce projects from companies including Cognizant, Wipro and Infosys to a new centre in Bangalore.
Lowe's move, which spends over $1 billion annually on IT, reflects a growing trend of customers shifting their most important work to their own centres, leaving chores such as maintenance to Indian service providers.
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